Reviews for OnTimeSupplies.com (9)
I ordered 80lb paper in and when I opened the package, I realized that one of the corners was damaged in shipping. It wasn't major, but it bent about 20 of the sheets. After emailing support, they shipped out a brand new order without any hesitation and I could keep my first order. Now that is customer service and now I am ordering other products from them. For me, customer service is everything and these guys passed with flying colors.
Imagine my delight in finding an item I'd been searching for and couldn't find anywhere in my area. I placed my order and rec'd it the NEXT day. Unbelievable. Unfortunately the item wouldn't work with my phone system. I called customer svc for a return #. The rep was so cordial I almost fell out of my chair! Rec'd item, called cust svc, returned item, rec'd credit all within 10 days! Customer Service is what makes or breaks a company. This one's a keeper!
Laurie in Virginia




