Reviews for Rocky Mountain Tracking, Inc (27)

Management response:
Hi Jerry, As we discussed immediately after receiving your complaint, we take customer service very seriously. Customer service AFTER the sale is very important to us. We understand that you want instant notification of geo fence violations. Unfortunately, GPS relies on cellular technology, and some times a geo fence notification can take up to several minutes to update in your account. Our technical support department has a protocol for answering calls and emails and we monitor this very closely. The longest response time to any trouble ticket that I am aware of is about two hours, but most are answered within about 10 minutes. You also have the option to call our support team by phone by calling our toll free number: 888-242-0500. Please let us know if there is anything we can do for your.

I have been a customer for 2 years and during that time have come to realize they are not set up to provide a service for end users. I bought this system to allow my daughter to travel and still be able to call home for advice while driving...she often wants me to watch her on my pc and suggest routes etc. while she is driving , sev... More

Hi Cory, I did as you advised & now (finally) it seems to be working correctly. Reporting at 1 minute intervals as well as showing the vehicle's position continually. Thank you so very much again for all of your time, patience and assistance. I know that you said it is your job, but you have gone far beyond & you are a credit to Rocky Moun... More

Its nice to see that you guys know what your doing ,,,, Its the best. Thanks Roger

fast response to questions, great service and an awsome system

Great personal attention to service and technical issues. System works as advertised with two locates right on target and over 400 miles apart. System is used on an Airstream trailer. Plan to test geofence when we next move the trailer. Also thinking about adding to a second car. Have lojack on first car.

Rocky Mountain Tracking has went above and beyond to help me, it is greatly appreciated.

AAA+Company Easy to reach and wonderfull to deal with. Their customer and tech support is the best I have ever dealt with. System is reliable as the great people running it. Thank you RMT.

RMT has a great internet interface that is very user friendly and comes with many great features. I am also very impressed with their customer service, e-mails get answered and phone calls get returned. What else could you ask for.

Excellent service and follow-up. Reasonable prices.