Reviews for rackAID LLC (24)

We contacted rackAID to manage a server migration Plesk-to-Plesk and the job was done quickly and smoothly.

I have been a customer of rackaid for many years and throughout that time they have always been onhand to provide a fantasitic service. We run some pretty large sites and I know that the servers which are managed by Rackaid are in good hands. Our servers have over the years run into various, and sometimes very unique problems, but Jeff and... More

rackAID has been there for my company 100% of the time. We have received prompt and perfect responses to every request and have full confidence in their techs. They treat us like we are an enterprise level company when we only have one server.

We've had good experiences with rackAID. At first they helped us convert our server from an obsolescent RAQ-4 box to an Linux Intel box running Ensim. Then a couple years later, after many good paid support experiences, we went to one of their fully managed servers. They moved us to Plesk, which was somewhat traumatic, but we made it through.... More

I've worked with several vendors over the years, and have been very pleased with the service provided by RackAid. They respond in a very timely manner and have terrific, knowledgeable people. I'd definitely (and have) recommended RackAid's services my peers and associates. The only semi-negative comment I have is that sometimes the answers ar... More

Its great to know if we have a problem that rackAID are there when we need them. Actually that's a really odd thing to say because we never need them because they just do what they promise without prompting, without reminders they watch my back 24/7 and I can sleep at night knowing my servers are always current, stable and properly backed up.

I have used rackAID for years, on a number of different projects. Jeff and his team are truly very good on the nuts and bolts and have kept my servers secure and running smoothly. When the time comes to upgrade hardware, I never think twice about using rackAid and think their services and process are truly exceptional.

They are always efficient and honest. Once I approve the work order, my system issues are resolved in less than a full day. They communicated quickly on every issue.

Excellent and prompt service with server setup and PCI compliance issues.

Jeff and company always do to good job to handle problems that I need help with. I receive timely service and a great price. Thanks Jeff.