Reviews for BarstoolDesigns.com (13)

I ordered a table and chairs on June 30 and rec'd them on July 11. I wasn't too concerned that it took 11 days to receive them as I knew they were not in stock and had to be shipped from elsewhere and perhaps the custom seat cushions had to be made. The issue that I have arose when the glass tabletop did not arrive with the order. I had to go to the UPS website to determine why (it had been damaged and discarded en route). I emailed BarstoolDesigns customer service on July 13 and they replied (on July 15 - they are closed on the weekend) that they had notified the manufacturer of the situation and that they would notify us of the shipping number of the replacement top as soon as they had it. It is July 19 and I still have not heard from anyone as to the status of the replacement. I emailed on July 18 for an update and suggested that UPS overnight the tabletop as they had damaged the first one. I still have not received a reply.

The table and chairs are very nice and I would give that part of the transaction 5 stars. I can't comment on the tabletop as I have no clue as to its whereabouts. I have to give this part of the order 1 star as I think I should have heard something after a week and that the vendor should have done something to expedite this given the circumstances. Poor communication.

07/23/08: We rec'd an email from BSD customer service almost immediately following our review. They explained why it was taking as long as it had (which we did not know prior to reviewing them) and we were satisfied with the response. The holdup was essentially out of their hands at that point. We did receive the tabletop shortly thereafter. It must have been expedited as it arrived more quickly than we had anticipated. Had I known all of this prior to the review I would have given them 5 stars immediately. As it is I will do so now as they ceratinly provided exceptional customer service rather than just lip service!!!