Reviews for iRepair Squad (232)

Sent my son's PSP. irepairsquad claimed that they received an empty box but never called me to tell me they had an empty box. irepairsquad blamed the shipping and packing company Claimed UPS did a search 3 months later they sent us a broken PSP 1001 instead of the new PSP 2001 promised by Josh.

irepairsquad insured PSP-2001 with UPS and UPS paid irepairsquad supposedly. So they get the money and I get crap for my son!

irepairsquad told us that they would issue a UPS label to send the wrong unit back then send they would send the correct unit. Now irepairsquad claimed that UPS system was broken and they could not issue the label until fixed by UPS and that it would be 24 hours. it's been 8 days now, no reply's to e-mails on our open ticket with irepairsquad.

These guys are fakes and never ever send them any of your repairs to them.

I have been very nice to them. Josh even thanked me for being so nice and professional with the situation. It's been 4 F # $ ing months.

No stars. Poor communication procedures. Shipped our Wii for diagnostic problems in August. IRepair emailed us a few days after receiving it to say they could not duplicate the problem. We reply...OK, send it back. Then we called, then waited for online chat, then we submitted a ticket. Nothing. Today it has been about 3 months since we sent out our Wii. Someone from customer service actually returned my call and said we hadn't paid for the return shipping. Couldn't we have solved this on August 7th? Hopefully we'll get it back in time for Christmas.

These people are criminals. I ordered an ipod and paid for overnight shipping. It took them over two weeks from the time they charged my credit card to send it. I treid to cancel the order would they refused. When i finally got it i called to return it. They blatantly lied about their return policys through emails and no one would return my phone calls. I was never allowed to return the ipod. I reported to the BBB and Irepairsquad never reponded. To file a law suit i would have to go to Illinois so i cant do anything about it. These people should be in jail for fraud!!!

Can't mark lower. Placed order. Could not down load UPS label. Sent email asking for help. Received email from Amanda saying that it would be emailed to me right away. Never received the UPS label. Called. Was told that I had to wait pass 5 CST and that all labels are emailed at the same time. Still nothing received. Called again. They would check into it. Nothing received. Sent 2 emails. No response. On chat was told that they are having problems with UPS issuing the labels? This has been now more that 2 weeks. I called again today and left a message for Amanda, who was the one who originally responded. On one phone called, I was on hold for over 90' and there were only 3 callers ahead of me. I finally hanged up when I had to leave with 1 called still ahead of me. Some thing is just not right with this company. Nice web site but customer service is not there.

Terrible service. I paid in advance for a repair on 10/14, and as of Nov 4th have yet to have my xbox360 repaired and returned. Each day I call they tell me it either it will ship out tommorrow or it still need more testing.

I highly recommend choosing another service center than this one whose website give the impression of a professional outfit.

Kendal