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Been with MDD Hosting for 4 months now and all I can say is the service is great ! My support tickets usually get answered in under 3 hours ... even at odd hours in the morning.
Also they do not overload their servers, been watching awhile and their average load is under 1.0 which is rare, compare to other hosts that are hovering between 3-10 ... and Dreamhost are in the 20-300 load !! Glad I moved away.

Before I start, let me say that I've been through the ringer, and dealt with a lot of hosts. A few decent, but most horrible. I was beginning to think the only way to have a good host would be to lease a server and run it myself.

I just recently moved over to MDDHosting, and immediately my script gave me trouble. Most hosts would either say sorry, you're on your own, or we'll gladly help for a fee. I set out to figure out the issue, and was unable to figure it out. The outlook was pretty grim. My last resort was support from the host.

I opened a live chat session, and was connected to Michael. He informed me that they don't officially support any scripts, but he'd be glad to try to help. We went through the entire documentation of the script, and also a handful of forum posts across the web, hopelessly searching for the issue. Eventually, I had to get the script's development team to help point out the issue, but to Michael's credit, he did everything he could to help.

So I thought I was out of the water. Nope.

Later that day I realized my login function wasn't working, along with other issues. Michael was again very helpful. This time, he was able to go beyond what I reported to him, and fix issues I didn't even know about before he mentioned them to me. He even went as far as to rebuild the modules needed for my script to be 100% positive the issue wasn't server-side only. In the end, we learned that many of the issues were related to permissions.

Us: 2, Script: 0. And of course, another issue was discovered.

By now, most hosts would have said, "this guy's an idiot", and told me to figure it out myself. Michael was still very helpful. Already I knew I had found a good host. This time, the issue at hand was totally undocumented. I decided it wasn't a key feature, and was willing to let it go. Michael didn't give up. He plowed through all of my heavily modded code, and found the issue to be a very well buried single line of code, referring to an incorrect path. It was this that showed me MDDHosting is more than a good host. They're great. Fantastic even.

Considering the fact that all of the issues turned out to be my fault, I am ecstatic that I found MDDHosting, and that Michael was happy to help. I've never, ever, ever seen a host even remotely as responsive and helpful as these guys. The best part is they NEVER EVEN THOUGHT TO ASK ME TO PAY FOR HELP! Every chat was answered within 30 seconds(literally!). I can't even imagine how you guys do it, but at any rate, what I'm really getting at here is this; THANK YOU!

(sorry to make you guys read a 10-page essay, but there were a lot of things to cover here.)

Just moved two sites over and the got the greatest support. I was really excited about the plans and really liked the semi-dedicated hosting service. Michael and team quickly responded to all my needs as I moved my site from my old provider. They helped me get my SQL Database get install and anticipated a few technical answers which saved me a lot of time as I transfered my sites.

Great value, great speed, great service!! Two thumbs up!!