SimpleHelix, LLC
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RatePoint Consumer Approval Program Member:
All RatePoint members abide by the terms of the RatePoint Membership guide
- Actively solicits feedback from customers
- Responds promptly to customer feedback when necessary
- Makes a good faith effort to resolve any complaints Learn More
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Whoa whoa whoa whoa! That's what I keep saying the more I use simple-helix. I was originally with GoDaddy when i tried using an ecommerce platform with them. The server load time was slow, customer service kept blaming the platform or my poor use of server space with no concrete examples of how to solve my issue. After some research I found Simp... More
I was just the beneficiary of support service not required in my TOS. I screwed up a site totally. Destroyed it. But, even though it was not at all her responsibility, and without any groveling or special pleading on my part, SimpleHelix's Alissa Castillo restored the site. A huge THANK YOU for that "extra mile." it makes all the di... More
I just moved a Magento website from Godaddy to SimpleHelix and oh boy, the difference is incredible! For only 20$/month, I run magento at full speed, pages load in around a second (with godaddy, it took 4-7 seconds) and it doesnt random-crash anymore like it used to do. They also say they are Magento expert, and this is sooo true. When moving... More
Rapide et efficace, quel plaisir de travailler dans ces conditions.
I have traveled to more than 50 countries, working in many. The help I received since reporting a fault to simple helix has been very very good, and, so far, I would rate this team in the top five in customer support in my 30 years of business experience. (The explanation of my 4 from 5 star rating is not because of the excellent support, but... More