Overall Rating & Status:

: 4.93
14: Reviews
3: Awards
100%: Customer Issues Resolved

Awards:

  • Consumer Approved (?)
  • Business Excellence (?)
  • Customer Service Award (?)

Company Info:

Member since 2008 Chicago, IL 800-650-2897
Website
This business was last verified as a RatePoint Member in good standing on 02/09/2010.

RatePoint Consumer Approval Program Member:

All RatePoint members abide by the terms of the RatePoint Membership guide

  • Actively solicits feedback from customers
  • Responds promptly to customer feedback when necessary
  • Makes a good faith effort to resolve any complaints Learn More
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Rebecca
12/11/2009

I wanted to order my son a Step2 bed for Christmas. I called the company, and the directed me to seek one of their retailers, because the shipping would be more reasonable. Reluctantly, I ordered from Big Toy Express. To my surprise the experience was wonderful. My bed was order on Black Friday, and arrived 7 days later. I also saved over a hund... More

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RatePoint Reviewer
05/05/2009

Amazing costumer service! They sent us the wrong color of our Step2 Whisper Ride Buggy ... & within 3 days we had the one we originally ordered! I wasn't expecting to receive it for at least another week or TWO! Awesome shipping & great service!

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Shawn
04/23/2009

WOW can you say lightening fast shipping? I placed my order on Friday and it was on my doorstep on Wednesday! 5 days later, and it is a huge box (Step2 Play Kitchen) I am sooo impressed with Big Toy Express and plan on telling everyone I know about them, not to mention I WILL be ordering from them again...Awesome company!

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Michele
03/27/2009

I ordered my item on a Friday and it was on my doorstep just 6 days later. A whole week before my daughter's birthday! This in excellent company. The service is exceptional and with the shipping included in the price, you cant beat it.

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Renee
02/28/2009

Renee 02/28/09 I looked all over the internet to find this picnic table for my granddaughters birthday, and this was the very best price by far. Also I almost never send for something online. It was very easy and came within a couple of days.