Overall Rating & Status:

: 4.82
15: Reviews
3: Awards
100%: Customer Issues Resolved

Awards:

  • Consumer Approved (?)
  • Business Excellence (?)
  • Customer Service Award (?)

Company Info:

Member since 2008 9628 Nall Ave Overland Park, KS 66207
Website
This business was last verified as a RatePoint Member in good standing on 11/20/2009.

RatePoint Consumer Approval Program Member:

All RatePoint members abide by the terms of the RatePoint Membership guide

  • Actively solicits feedback from customers
  • Responds promptly to customer feedback when necessary
  • Makes a good faith effort to resolve any complaints Learn More
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Tom Przybylski
11/01/2009

I am an industrial arts -woodshop -teacher and I really enjoy shopping at your Noland Road store. You have great customer service and you have all the hardware items I need. The store manager Michael Finley is always very polite and looks out for his customers. When I make a trip to the store I pass by a Home Depot, a Sutherland lumber, and... More

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JP Denyer
10/09/2009

I liked the simplicity of your web site and the ease it was in ordering, thank you.

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RatePoint Reviewer
09/15/2009

I was pleased with everything except for shipping. Someone typed in the wrong address for my package and that delayed its delivery. FedEx had to open the bill and find out the correct address. I wish that the person typing in the name and address would be more careful. Other than that my expereience was superb.

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Bill Esry
09/13/2009

Your Independence MO store is a wonderful place to shop. They are a welcome addition to the community and they try very hard to help- this requires good listening skills! One point for improvement is the coordination of your in-store sales and your email marketing. I purchased a Stihl blower on 9/05/09 and was given a $25 store credit for purch... More

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Edwin Robinson
08/10/2009

I want to express my appreciation to your store mgr at Independence, MO (MIKE). The Nall store was out of Bayer bermuda grass control and none was in the weekly shipment. I called the Independence store and Mike said they had 2 bottles. He was coming to a meeting Friday and would bring a bottle to Nall. I picked it up Sat. Thanks Mike !!!!