Reseller Program FAQs

What is RatePoint(sm)?
RatePoint is a web-based service that allows businesses and organizations to collect, manage, and promote customer feedback, and connect with their customers. A RatePoint membership includes customer feedback, e-mail marketing, and survey tools all in one package.            

How much does RatePoint cost?
Anyone can try RatePoint FREE for 30-days.  After your trial, RatePoint’s monthly rates range from $17.95 to $99.95 a month depending on the level of service required. RatePoint provides a 17% discount for pre-paid annual memberships.

What's the market for RatePoint services?
RatePoint was designed from the ground up to provide small businesses with the tools they need to collect, manage, and promote customer feedback, and connect with their customers.. There are over 27 million small businesses in the United States.

Why should I resell RatePoint?
RatePoint provides you with an opportunity to generate additional revenue and allows you to build a stronger relationship with your customers. By building stronger relationships you can ensure less customer turnover and increase your revenue. In addition, some resellers may be able to provide additional consultative services to their customers such as e-mail template creation, and the installation of some of our web tools.
           
How do I become a reseller?
Becoming a RatePoint reseller is easy! We have three options available for resellers:

Click here to apply to become an Affiliate.
Click here to apply to become a Business Partner.
Click here to contact a RatePoint representative regarding a strategic partnership.

Typically, most affiliates and business partners can be set-up in 24-48 hours.
           
How do I get a RatePoint Membership into my customer’s hands?
RatePoint provides you with a variety of links, buttons and banners that can drive your customers into our online sign-up form. You can also manually provision RatePoint memberships directly through RatePoint’s Partner Center. For businesses that would like to integrate RatePoint into a registration or sign-up process, API functionality is available upon request.

What is the difference between a RatePoint Business Partner and a RatePoint Affiliate?

RatePoint’s Business Partners are expected to maintain a close business relationship with their customers. RatePoint Affiliates have little to no interaction with their visitors.

Resellers are paid on a recurring revenue stream throughout the life of the customer, while affiliates are paid a one-time bounty.
           
How do RatePoint Resellers get paid?

• RatePoint Affiliates receive a one time bounty of $2.50 for every qualified trial and $60 for every qualified sale that signs up for RatePoint. RatePoint uses Commission Junction, a 3rd party service to manage tracking, reporting and payments.
• RatePoint Business Partners receive a 20% recurring revenue share on all purchases made by their referrals. Once your account reaches a balance of $100, you are eligible for payment. Statements and checks are generated the first of every month.

How do you track the sales that I make?
RatePoint uses cookie technology to track referrals from our affiliates and business partners. Affiliates receive a 45 day cookie, while business partners receive a 60 day cookie.

If a customer is sent to RatePoint’s website by you and signs up for a trial during the cookie’s lifetime, your account will be credited for a sale  should that customer pay for RatePoint services within 90 days of trial signup.

What tools do you provide Resellers to make sales?
RatePoint provides every Business Partner with a custom sign-up link and a custom landing page for their business. Your landing page can be customized with your logo along with some additional text.

In addition, we provide our partners with a variety of text links and banner sizes. Every RatePoint Business Partner also receives a free RatePoint account. You can use your RatePoint e-mail marketing tools to promote RatePoint directly to your customers.            

Can RatePoint Resellers promote RatePoint using Pay-per-Click (PPC) Campaigns?
Yes, you may promote RatePoint using PPC campaigns with any search engines BUT you may NOT promote RatePoint using branded or trademarked RatePoint keywords.

Once I sell RatePoint to a customer, what am I expected to do?
Once you sell RatePoint to a customer, a RatePoint Communication Coach will work directly with the customer to get them quickly up and running. If you are a consultant or service provider working on behalf of a customer that you refer, our team can work directly with you to make sure you can provide your customers with the best possible experience.