Customer Care & Dispute Resolution
Even the best business has an issue from time to time. RatePoint's dispute resolution system helps you strengthen customer support by giving you the opportunity to engage in a meaningful dialogue with customers.
While many websites and services allow consumers to critique with no accountability, RatePoint holds both parties accountable and gives businesses a chance to respond to and resolve negative reviews before they are viewable to the general public.
Proactively resolving any potential issues is less costly and more effective than chasing and reacting to customer complaints.
The end results:
- Satisfied customers
- Higher retention rates and repeat business
- Better reputation for your business
By requiring a good faith effort to resolve disputes, businesses and consumers have resolved over 90% of negative reviews through RatePoint.
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Feature Highlights:
- Easy to use interface for businesses and customers
- E-mail and phone authenticated
- Answer customers before the review is posted
- Over 90% of disputes resolved
