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Frequently Asked Questions

	What is RatePoint? RatePoint is the first consumer-driven program that provides businesses with an affordable, interactive customer feedback platform that allows business to easily collect feedback from customers and manage it in a meaningful way.
	How does RatePoint work? Businesses who are part of RatePoint display the RatePoint seal on their website that can be clicked on by their customers. When customers click on the seal, a form appears that allows them to submit and read reviews about the business. RatePoint then authenticates the user to assure that the input is legitimate. The feedback then goes into a businesses management system or is displayed directly on the website.
	How much does the service cost? The service retails for $149.95/year or $17.95/month. We also offer a 30 day free trial.
	How does it compare to the Better Business Bureau? Our programs are complementary. The BBB primarily focuses on soliciting complaints and reporting negative ratings. RatePoint encourages businesses to be proactive with customers and to ask "How are we doing?" on a regular basis to incorporate positive feedback as well. With RatePoint available immediately to customers at an extremely affordable price, businesses may wish to have both to begin to focus on the proactive approach to gather positive feedback. In addition, RatePoint allows business to share feedback directly from their own website.
	How does it compare to HackerSafe? While the HackerSafe website seal is a widely used online "trust" seal, it does not provide any mechanism to interact with customers or consumers. RatePoint allows business to collect and share feedback directly from their own website.
	How can I get my business listed in the RatePoint Directory Check the directory, your business could already be listed. There are already more than 19 million business listings and its growing every day. If you can't find your business, you can simply add your business to the directory. Also, every new RatePoint member is automatically added to the RatePoint Business Directory when they sign up.
	How can I get a RatePoint Badge to post on my website? Once you're a member of RatePoint, log into your account, and the RatePoint Seal code is available for you to use right away. You can have the RatePoint Seal on your website in minutes!
	How does being a RatePoint member increase traffic to my website? Being a RatePoint member can increase traffic to your website a few different ways: Increases your ranking in the major search engines, such as Google, Yahoo, and MSN Live. The more information, content and links your business has out on the Internet, the higher your business moves in the search engine results. Being a RatePoint member gives your business more web content and more links, making your business easier for potential customers to find. Having your business listed in the RatePoint Business Directory The RatePoint Business Directory is constantly being crawled by all of the major search engines, your directory page included, giving your business a bigger presence on the web. Also, this listing will give many potential customers the ability to easily find your business, then simply click on a link that brings customers directly to your website. Actively Collecting Customer Feedback When customers rate or review your business through RatePoint, that is web content. The more ratings you have, the higher your business can move in the search engine rankings and the higher the likelihood that customers will find you.