RatePoint

React Fast.

This might seem like common sense to most businesses, but reacting fast to your customer’s needs can go a long way into improving customer satisfaction. One great benefit of RatePoint is that when you receive a negative review, you have the opportunity to respond to that review and hopefully resolve any issues with that customer.

As you might expect, those businesses that respond to these negative reviews quickly tend to resolve the issue and satisfy their customers, or at the least engage in some helpful conversation where they can learn more about the issue. Those that don’t respond quickly either irritate their customers further, by justifying their negative review, or totally forget about the issue, a total loss.

Whenever there’s a customer service issue, strike quick, before they strike back!

Posted in Business, Customer Feedback | No Comments »

Survey Tools, Address Book Released

We’re pleased to announce that we’ve released new survey and address book functionality into the RatePoint Business Center! If you’re a business owner looking to get some in-depth feedback from your customers these tools are a good place to start.

Our address book will let you enter your customer e-mails into our system manually, as well as import contacts from Outlook, GMail, Yahoo! and MSN so you can get started quickly.

Once your address book is set-up you can use our new survey tools to create your own customized survey and send it out to groups of your customers. In addition, you can also use these tools to send out review requests to some of your past customers, a great way to start collecting feedback and reach out to customers who you haven’t touched in some time.

Posted in Announcements, Features | No Comments »

RatePoint Company Blog

In effort to keep you informed better informed about the latest enhancements to RatePoint, we’ve relaunched our company blog. This is the place we’ll update you about new features and releases, discuss interesting happenings in the world of business, customer feedback and online reputation management, and anything else that crosses our mind. Feel free to join us in the discussion and be part of our community!

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