Archive for the ‘Tips & Tricks’ Category
Thursday, November 12th, 2009
Do you know what your customers are saying about your business? Many small businesses can become hesitant if they see negative reviews about their company. Instead of hesitating, this is where customer service has an opportunity to shine. Take RatePoint customer Nationwide Candy for example.
In a recent Wall Street Journal ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, August 21st, 2009
Today, we’re happy to announce that you can now use your Twitter and RatePoint accounts together to expand the reach of your email newsletters.
The small-business community has been abuzz about Twitter and its use for SMBs. The New York Times recently published a story highlighting successful uses of Twitter by ...
Posted in Announcements, Business, E-Mail Marketing, Tips & Tricks | No Comments »
Friday, March 13th, 2009
The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.
Lists like these prove these ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Sunday, February 1st, 2009
There are plenty of clichés about how negativity impacts everything around it. This concept is especially true in small business, where reputation is vital.
A survey conducted by The National Association of Retail Marketing Services revealed the impact of a negative experience on a brand - for every one customer that ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Tuesday, January 13th, 2009
Small businesses have long been on the receiving end of negative reviews on third-party site and generally are left with little to no recourse. Recently, a chiropractor sued a patient over a review on Yelp, and the case was just settled out of court. Those that sue to clear a ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Monday, November 24th, 2008
I’ve been seeing an increasing amount of articles and blog posts about the negative side of business reputation, rehashing what small business should do if they have negative reviews on Yelp, Angie’s List or the blog of an angry customer.
Online reputation is important, and companies of any size should be ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, August 22nd, 2008
If you're one of the members of your organization who is focused on the customer feedback efforts of your organization (and if you're a RatePoint member, it's probably you!) we invite you to join the Customer Feedback Professionals group on LinkedIn.
This group is a place where you can connect with ...
Posted in Advice, Tips & Tricks | No Comments »
Monday, August 4th, 2008
If done correctly, using RatePoint's survey tools to create online surveys can be a valuable customer feedback asset. Unfortunately, there are a lot of bad surveys out there. The good news is that a lot of the mistakes can be avoided by following a few simple guidelines.
Before you get started:
Don’t ...
Posted in Advice, Customer Feedback, Features, Survey Tools, Tips & Tricks | 1 Comment »
Tuesday, July 15th, 2008
Delivering a newsletter to your customers can provide a personal touch and keep them updated about new features, functionality and press without the feel of an advertisement.
Here are five tips that can help you create a newsletter that is fresh and appealing to your customers.
Try not to highlight more than ...
Posted in Advice, E-Mail Marketing, Tips & Tricks | No Comments »
