Archive for the ‘News’ Category
Wednesday, April 22nd, 2009
We were thrilled to find out last week that the Massachusetts Network Communications Council named RatePoint Enterprise as its category winner for video, search and social media sector product of the year. (MassHighTech has the full list of winners.)
The Product of the Year winner is determined by a vote of ...
Posted in Announcements, Business, Customer Feedback, News | No Comments »
Friday, March 13th, 2009
The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.
Lists like these prove these ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Sunday, February 1st, 2009
There are plenty of clichés about how negativity impacts everything around it. This concept is especially true in small business, where reputation is vital.
A survey conducted by The National Association of Retail Marketing Services revealed the impact of a negative experience on a brand - for every one customer that ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Tuesday, January 13th, 2009
Small businesses have long been on the receiving end of negative reviews on third-party site and generally are left with little to no recourse. Recently, a chiropractor sued a patient over a review on Yelp, and the case was just settled out of court. Those that sue to clear a ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Monday, November 24th, 2008
I’ve been seeing an increasing amount of articles and blog posts about the negative side of business reputation, rehashing what small business should do if they have negative reviews on Yelp, Angie’s List or the blog of an angry customer.
Online reputation is important, and companies of any size should be ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Monday, September 15th, 2008
With our most recent updates to RatePoint, we're pleased to announce that RatePoint is now available in Spanish, French and German languages.
To switch languages you can click on the appropriate flag on our home page or in our Business Center. If your browser has one of these languages set as ...
Posted in Announcements, Features, News | No Comments »
Monday, June 23rd, 2008
A bunch of new enhancements were rolled out to RatePoint's E-Mail Marketing Services this weekend and are now available to RatePoint members:
E-Mail Campaign Wizard - To simplify the process for setting up a campaign, we've introduced a new wizard based system which will take you step-by-step through each step of ...
Posted in Features, News | No Comments »
Wednesday, June 18th, 2008
For those of you using RatePoint's e-mail marketing services to create a newsletter, send out promotions, or reach out to your customers, we've recently expanded the functionality to allow you to upload your own custom HTML into our system. This allows you to create your own templates in web design ...
Posted in Features, News, Uncategorized | No Comments »
Thursday, June 12th, 2008
At the Internet Retailer Conference in Chicago on Tuesday, RatePoint officially announced RatePoint Enterprise. RatePoint's Enterprise Feedback Management platform provides growing businesses the customer feedback tools needed to effectively implement RatePoint across large organizations.
RatePoint Enterprise Features Include:
Enhanced user administration capabilities. Create administrators, multiple users and delegate responsibility for feedback.
Support for ...
Posted in Announcements, Features, News | No Comments »
