Archive for the ‘Customer Feedback’ Category
Thursday, August 28th, 2008
Improving customer service takes effort from all employees and departments within an organization. Many businesses want to see customer satisfaction increase, but forget a critical piece of the puzzle in improving their business:
Admitting that you’re wrong is not a bad thing. In fact, it can be a very good thing.
As ...
Posted in Advice, Customer Feedback | No Comments »
Monday, August 4th, 2008
If done correctly, using RatePoint's survey tools to create online surveys can be a valuable customer feedback asset. Unfortunately, there are a lot of bad surveys out there. The good news is that a lot of the mistakes can be avoided by following a few simple guidelines.
Before you get started:
Don’t ...
Posted in Advice, Customer Feedback, Features, Survey Tools, Tips & Tricks | 1 Comment »
Saturday, May 17th, 2008
The new RatePoint Dashboard is here!
The latest update to the RatePoint Business Center features a significant addition which is sure to help you more effectively manage your account and track your progress as you utilize your RatePoint Membership.
This new feature allows you to check the status of your business and ...
Posted in Announcements, Customer Feedback, Development, Features, News | No Comments »
Thursday, April 10th, 2008
The development team put together a monumental effort in putting together some extremely useful new tools and features for this most recent release. These tools are now ready for RatePoint members to use in our Business Center today:
E-Mail Marketing. For small businesses that would like to send out e-mails to ...
Posted in Announcements, Customer Feedback, Development, Features, News | No Comments »
Tuesday, March 18th, 2008
A good question was asked during a recent webinar that RatePoint hosted regarding using your blog to communicate with customers. The real gist of the question was is not activating the comments feature necessarily a bad thing?
A blog is never a bad thing if your business has a need for ...
Posted in Business, Customer Feedback | No Comments »
Friday, March 7th, 2008
Using RatePoint to collect, manage and display feedback is not only a good way to promote that you're a quality business to other consumers, it's a great tool to help you improve customer service within your own business.
Whenever you receive an authenticated negative review through RatePoint, we start a "dispute ...
Posted in Business, Customer Feedback | No Comments »
Tuesday, February 19th, 2008
As fans of the WHIR, we were pleased to see them write about the results of a recent study conducted by 1 & 1 Internet. The study bluntly stated some facts that are very obvious to many seasoned online business owners, but are easily overlooked by new companies, or businesses ...
Posted in Business, Customer Feedback, News | No Comments »
Monday, February 4th, 2008
This might seem like common sense to most businesses, but reacting fast to your customer's needs can go a long way into improving customer satisfaction. One great benefit of RatePoint is that when you receive a negative review, you have the opportunity to respond to that review and hopefully resolve ...
Posted in Business, Customer Feedback | No Comments »
