Archive for the ‘Customer Feedback’ Category
Wednesday, April 22nd, 2009
We were thrilled to find out last week that the Massachusetts Network Communications Council named RatePoint Enterprise as its category winner for video, search and social media sector product of the year. (MassHighTech has the full list of winners.)
The Product of the Year winner is determined by a vote of ...
Posted in Announcements, Business, Customer Feedback, News | No Comments »
Friday, March 13th, 2009
The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.
Lists like these prove these ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Sunday, February 1st, 2009
There are plenty of clichés about how negativity impacts everything around it. This concept is especially true in small business, where reputation is vital.
A survey conducted by The National Association of Retail Marketing Services revealed the impact of a negative experience on a brand - for every one customer that ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Tuesday, January 13th, 2009
Small businesses have long been on the receiving end of negative reviews on third-party site and generally are left with little to no recourse. Recently, a chiropractor sued a patient over a review on Yelp, and the case was just settled out of court. Those that sue to clear a ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Monday, November 24th, 2008
I’ve been seeing an increasing amount of articles and blog posts about the negative side of business reputation, rehashing what small business should do if they have negative reviews on Yelp, Angie’s List or the blog of an angry customer.
Online reputation is important, and companies of any size should be ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Thursday, August 28th, 2008
Improving customer service takes effort from all employees and departments within an organization. Many businesses want to see customer satisfaction increase, but forget a critical piece of the puzzle in improving their business:
Admitting that you’re wrong is not a bad thing. In fact, it can be a very good thing.
As ...
Posted in Advice, Customer Feedback | No Comments »
Monday, August 4th, 2008
If done correctly, using RatePoint's survey tools to create online surveys can be a valuable customer feedback asset. Unfortunately, there are a lot of bad surveys out there. The good news is that a lot of the mistakes can be avoided by following a few simple guidelines.
Before you get started:
Don’t ...
Posted in Advice, Customer Feedback, Features, Survey Tools, Tips & Tricks | 1 Comment »
Saturday, May 17th, 2008
The new RatePoint Dashboard is here!
The latest update to the RatePoint Business Center features a significant addition which is sure to help you more effectively manage your account and track your progress as you utilize your RatePoint Membership.
This new feature allows you to check the status of your business and ...
Posted in Announcements, Customer Feedback, Development, Features, News | No Comments »
Thursday, April 10th, 2008
The development team put together a monumental effort in putting together some extremely useful new tools and features for this most recent release. These tools are now ready for RatePoint members to use in our Business Center today:
E-Mail Marketing. For small businesses that would like to send out e-mails to ...
Posted in Announcements, Customer Feedback, Development, Features, News | No Comments »
