Archive for the ‘Business’ Category
Wednesday, April 22nd, 2009
We were thrilled to find out last week that the Massachusetts Network Communications Council named RatePoint Enterprise as its category winner for video, search and social media sector product of the year. (MassHighTech has the full list of winners.)
The Product of the Year winner is determined by a vote of ...
Posted in Announcements, Business, Customer Feedback, News | No Comments »
Friday, March 13th, 2009
The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.
Lists like these prove these ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Monday, November 24th, 2008
I’ve been seeing an increasing amount of articles and blog posts about the negative side of business reputation, rehashing what small business should do if they have negative reviews on Yelp, Angie’s List or the blog of an angry customer.
Online reputation is important, and companies of any size should be ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Tuesday, July 1st, 2008
At RatePoint we work with many businesses who are dealing with the difficulty of managing customer reviews and the impact they’re having on their online reputation. That’s why our interest was piqued by an article from yesterday’s New York Newsday: Businesses can now 'Yelp' at critics. According to the article, ...
Posted in Business | 1 Comment »
Friday, May 23rd, 2008
Over the past year at RatePoint, we have noticed some common issues that lead to a business getting to a negative review. Fortunately our dispute resolution system helps resolve these, but in an ideal world, we'd like to see businesses strive to reduce the number of negative reviews down to ...
Posted in Advice, Business, Tips & Tricks | No Comments »
Thursday, April 17th, 2008
Over the years, Alexa has been a punchline for Internet professionals and businesses owners who are "in-the-know." In their opinion the data has always been flawed (primarily coming from the Alexa Toolbar users), their rankings would fluctuate wildly, especially once you were above the 50,000 mark, and in the end ...
Posted in Business, News | No Comments »
Monday, April 14th, 2008
It never ceases to amaze me at the sheer level of self-aggrandizing statements that businesses make. In today's business world, they could be more detrimental to a business' online reputation than helpful, especially when they're nowhere near the truth.
Business owners who find themselves at the bottom of the ladder, either ...
Posted in Business | 1 Comment »
Tuesday, March 18th, 2008
A good question was asked during a recent webinar that RatePoint hosted regarding using your blog to communicate with customers. The real gist of the question was is not activating the comments feature necessarily a bad thing?
A blog is never a bad thing if your business has a need for ...
Posted in Business, Customer Feedback | No Comments »
Friday, March 7th, 2008
Using RatePoint to collect, manage and display feedback is not only a good way to promote that you're a quality business to other consumers, it's a great tool to help you improve customer service within your own business.
Whenever you receive an authenticated negative review through RatePoint, we start a "dispute ...
Posted in Business, Customer Feedback | No Comments »
