Archive for the ‘Business’ Category
Friday, August 21st, 2009
Today, we’re happy to announce that you can now use your Twitter and RatePoint accounts together to expand the reach of your email newsletters.
The small-business community has been abuzz about Twitter and its use for SMBs. The New York Times recently published a story highlighting successful uses of Twitter by ...
Posted in Announcements, Business, E-Mail Marketing, Tips & Tricks | No Comments »
Tuesday, August 4th, 2009
RatePoint is always on the lookout for strategic partners where we can effectively reach small businesses to help them successfully market themselves and grow. We’ve found several exceptional partners and have seen some great results. Once we get a partner relationship started, we’re always excited to hear about the immediate ...
Posted in Announcements, Business, E-Mail Marketing, News, Survey Tools | No Comments »
Wednesday, July 29th, 2009
Data continues to show that consumers see peer reviews as an important source for making purchase decisions. Earlier this month, Nielsen released its Global Online Consumer Survey and the results showed 70 percent of consumers said they trusted customer opinions posted online, behind only recommendations from people they know from ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Survey Tools | No Comments »
Wednesday, April 22nd, 2009
We were thrilled to find out last week that the Massachusetts Network Communications Council named RatePoint Enterprise as its category winner for video, search and social media sector product of the year. (MassHighTech has the full list of winners.)
The Product of the Year winner is determined by a vote of ...
Posted in Announcements, Business, Customer Feedback, News | No Comments »
Friday, March 13th, 2009
The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.
Lists like these prove these ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Monday, November 24th, 2008
I’ve been seeing an increasing amount of articles and blog posts about the negative side of business reputation, rehashing what small business should do if they have negative reviews on Yelp, Angie’s List or the blog of an angry customer.
Online reputation is important, and companies of any size should be ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Tuesday, July 1st, 2008
At RatePoint we work with many businesses who are dealing with the difficulty of managing customer reviews and the impact they’re having on their online reputation. That’s why our interest was piqued by an article from yesterday’s New York Newsday: Businesses can now 'Yelp' at critics. According to the article, ...
Posted in Business | 1 Comment »
Friday, May 23rd, 2008
Over the past year at RatePoint, we have noticed some common issues that lead to a business getting to a negative review. Fortunately our dispute resolution system helps resolve these, but in an ideal world, we'd like to see businesses strive to reduce the number of negative reviews down to ...
Posted in Advice, Business, Tips & Tricks | No Comments »
Thursday, April 17th, 2008
Over the years, Alexa has been a punchline for Internet professionals and businesses owners who are "in-the-know." In their opinion the data has always been flawed (primarily coming from the Alexa Toolbar users), their rankings would fluctuate wildly, especially once you were above the 50,000 mark, and in the end ...
Posted in Business, News | No Comments »
