Archive for the ‘Advice’ Category
Thursday, November 12th, 2009
Do you know what your customers are saying about your business? Many small businesses can become hesitant if they see negative reviews about their company. Instead of hesitating, this is where customer service has an opportunity to shine. Take RatePoint customer Nationwide Candy for example.
In a recent Wall Street Journal ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Wednesday, July 29th, 2009
Data continues to show that consumers see peer reviews as an important source for making purchase decisions. Earlier this month, Nielsen released its Global Online Consumer Survey and the results showed 70 percent of consumers said they trusted customer opinions posted online, behind only recommendations from people they know from ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Survey Tools | No Comments »
Friday, March 13th, 2009
The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.
Lists like these prove these ...
Posted in Advice, Announcements, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Sunday, February 1st, 2009
There are plenty of clichés about how negativity impacts everything around it. This concept is especially true in small business, where reputation is vital.
A survey conducted by The National Association of Retail Marketing Services revealed the impact of a negative experience on a brand - for every one customer that ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
Tuesday, January 13th, 2009
Small businesses have long been on the receiving end of negative reviews on third-party site and generally are left with little to no recourse. Recently, a chiropractor sued a patient over a review on Yelp, and the case was just settled out of court. Those that sue to clear a ...
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Monday, November 24th, 2008
I’ve been seeing an increasing amount of articles and blog posts about the negative side of business reputation, rehashing what small business should do if they have negative reviews on Yelp, Angie’s List or the blog of an angry customer.
Online reputation is important, and companies of any size should be ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Thursday, August 28th, 2008
Improving customer service takes effort from all employees and departments within an organization. Many businesses want to see customer satisfaction increase, but forget a critical piece of the puzzle in improving their business:
Admitting that you’re wrong is not a bad thing. In fact, it can be a very good thing.
As ...
Posted in Advice, Customer Feedback | No Comments »
Friday, August 22nd, 2008
If you're one of the members of your organization who is focused on the customer feedback efforts of your organization (and if you're a RatePoint member, it's probably you!) we invite you to join the Customer Feedback Professionals group on LinkedIn.
This group is a place where you can connect with ...
Posted in Advice, Tips & Tricks | No Comments »
Monday, August 4th, 2008
If done correctly, using RatePoint's survey tools to create online surveys can be a valuable customer feedback asset. Unfortunately, there are a lot of bad surveys out there. The good news is that a lot of the mistakes can be avoided by following a few simple guidelines.
Before you get started:
Don’t ...
Posted in Advice, Customer Feedback, Features, Survey Tools, Tips & Tricks | 1 Comment »
