Archive for the ‘Advice’ Category
Thursday, August 28th, 2008
Improving customer service takes effort from all employees and departments within an organization. Many businesses want to see customer satisfaction increase, but forget a critical piece of the puzzle in improving their business:
Admitting that you’re wrong is not a bad thing. In fact, it can be a very good thing.
As ...
Posted in Advice, Customer Feedback | No Comments »
Friday, August 22nd, 2008
If you're one of the members of your organization who is focused on the customer feedback efforts of your organization (and if you're a RatePoint member, it's probably you!) we invite you to join the Customer Feedback Professionals group on LinkedIn.
This group is a place where you can connect with ...
Posted in Advice, Tips & Tricks | No Comments »
Monday, August 4th, 2008
If done correctly, using RatePoint's survey tools to create online surveys can be a valuable customer feedback asset. Unfortunately, there are a lot of bad surveys out there. The good news is that a lot of the mistakes can be avoided by following a few simple guidelines.
Before you get started:
Don’t ...
Posted in Advice, Customer Feedback, Features, Survey Tools, Tips & Tricks | 1 Comment »
Tuesday, July 15th, 2008
Delivering a newsletter to your customers can provide a personal touch and keep them updated about new features, functionality and press without the feel of an advertisement.
Here are five tips that can help you create a newsletter that is fresh and appealing to your customers.
Try not to highlight more than ...
Posted in Advice, E-Mail Marketing, Tips & Tricks | No Comments »
Friday, May 23rd, 2008
Over the past year at RatePoint, we have noticed some common issues that lead to a business getting to a negative review. Fortunately our dispute resolution system helps resolve these, but in an ideal world, we'd like to see businesses strive to reduce the number of negative reviews down to ...
Posted in Advice, Business, Tips & Tricks | No Comments »
