MassNetComms names RatePoint Enterprise Video, Search and Social Media Sector Product of the Year
April 22, 2009 – 9:50 pmPosted by Yvonne Gaudette
We were thrilled to find out last week that the Massachusetts Network Communications Council named RatePoint Enterprise as its category winner for video, search and social media sector product of the year. (MassHighTech has the full list of winners.)
The Product of the Year winner is determined by a vote of the MassNetComms membership and recognizes an innovative product, released in 2008. Winners were announced at the awards ceremony on April 14 at the Hyatt Regency Cambridge.
Reputation management is really starting to generate a lot of interest from businesses and the media. However, RatePoint has been concentrating on developing this category for several years because we know that the reputation economy is here. For businesses, this means that you not only need to know what’s being said about you online, you also need the tools to act when necessary and promote positive feedback when the opportunity arises.
We’re thrilled… and energized. A lot goes into developing a great product - the hard work of our employees and the relationships we hold with our board, investors and our customers! Keep watching for more great things to come from RatePoint.
And if you’re interested, here’s a bit about our award-winning enterprise product (oh, and of course we have solutions for you, the small business - too.) RatePoint Enterprise includes the online reputation management and customer feedback features already well known in RatePoint’s small- and medium-sized businesses solution, and expands on existing features to broaden support for companies that need scalable dispute resolution, advanced user management and additional reporting features. RatePoint Enterprise’s platform scales to handle massive customer inquiry and disputes while enabling customer service departments to respond effectively and efficiently. The multi-user environment provides pre-defined roles and role-based access to varying levels of data and customer records.
