RatePoint

Best and Worst SMB Customer Service

The Wall Street Journal recently published a list of the “Small Businesses with the Best (and Worst) Customer Service” as reported by consumer review site Angie’s List. Piano tuners and music instructors had the best ratings while home warranty companies and home builders ranked the worst.

Lists like these prove these types of discussions are happening. Small businesses have the option not to participate and let it spiral out of their control - or take a more proactive approach to their online reputation.
This Sunday, our co-founder and CEO, Neal Creighton, will be featured on KKOB in Albuquerque talking about how small businesses can proactively approach customer feedback and their online reputation.

Do you have a story of how an online review negatively impacted your brand?

I encourage you to share it with me at ygaudette@ratepoint.com