Friday, February 13th, 2009
In the current economic environment, a solid business reputation is critical to ensure repeat business and customer loyalty. Customers want to know businesses care about their experience.
RatePoint's co-founder and CEO, Neal Creighton, was recently quoted by bMighty offering tips for small businesses to manage their online reputation to increase customer ...
Posted in Advice, Business, Customer Feedback, News, Tips & Tricks | No Comments »
Sunday, February 1st, 2009
There are plenty of clichés about how negativity impacts everything around it. This concept is especially true in small business, where reputation is vital.
A survey conducted by The National Association of Retail Marketing Services revealed the impact of a negative experience on a brand - for every one customer that ...
Posted in Advice, Customer Feedback, News, Tips & Tricks | No Comments »
