RatePoint

New RatePoint Release, Dispute Resolution Enhancements

The development team has been hard at work, putting out a new release this week that enhances our dispute resolution process.

So far we’ve seen an outstanding rate of success in resolving negative reviews with our service. Over 90% of negative reviews have been resolved through our dispute resolution system. This is really critical because when a dispute is resolved, that customer is less likely to tell others about a negative experience, and more likely to remain a loyal customer. Our latest release is focused around helping businesses resolve their disputes faster and more efficiently:

• We now prompt customers to provide some additional information such as an Order # and the name or e-mail address on the account to help you get to the root of the problem.
• The user interface has been enhanced with larger buttons and clearer text to make the system more usable.
• Sorting options have been added to the Business Center to allow for quick searching.
• Customers are now prompted to add a review after the dispute process is over. This is a biggie, because we’ve seen some tremendously happy customers who wish to write a review about a business after the process has been completed. This is especially true for those customers who receive service from businesses that go well beyond the call of duty to make sure their issue is remedied.