Archive for March, 2008
Wednesday, March 26th, 2008
The development team has been hard at work, putting out a new release this week that enhances our dispute resolution process.
So far we've seen an outstanding rate of success in resolving negative reviews with our service. Over 90% of negative reviews have been resolved through our dispute resolution system. This ...
Posted in Development, Features | No Comments »
Thursday, March 20th, 2008
We're pretty excited over here as RatePoint was featured in an Associated Press article earlier this week! The article was picked up by over 100 different online publications including the Seattle Times, the San Francisco Chronicle and The Washington Post. The story was also picked up by a handful of ...
Posted in News | No Comments »
Tuesday, March 18th, 2008
A good question was asked during a recent webinar that RatePoint hosted regarding using your blog to communicate with customers. The real gist of the question was is not activating the comments feature necessarily a bad thing?
A blog is never a bad thing if your business has a need for ...
Posted in Business, Customer Feedback | No Comments »
Friday, March 7th, 2008
Using RatePoint to collect, manage and display feedback is not only a good way to promote that you're a quality business to other consumers, it's a great tool to help you improve customer service within your own business.
Whenever you receive an authenticated negative review through RatePoint, we start a "dispute ...
Posted in Business, Customer Feedback | No Comments »
