RatePoint Expands Online Reputation Management with International Reach

Connecting Companies and Customers Globally with Three New Languages

Needham, Mass., November 19, 2008 – RatePoint Inc., a leading provider of customer feedback and online reputation management services, announces that its Web site is now available in three languages in addition to English. Now online consumers fluent in German, Spanish and French can provide feedback to companies using RatePoint and receive email updates from their favorite companies and services in their language of origin.

“Our clients now can request and receive feedback from their customers and members on their businesses to showcase online reputation in multiple languages,” said Neal Creighton, CEO of RatePoint. “We plan to add additional languages in the future as demand continues to grow for excellent customer service and quantifiable business reputation in the global economy.”

By expanding its presence through a growing roster of clients and by partnering with Web host providers such as 1&1 Internet Inc., the world's largest Web hosting provider RatePoint now is managing more than 1 million customer contacts for its clients.

Launched in mid-September, RatePoint’s availability in multiple languages has drawn more than 2,000 of its most recent customers from international small businesses with the largest amount of customers concentrated in Germany.

Unhindered by language barriers, businesses using the RatePoint Site Seal provide consumers with instant visual confirmation that their business is credible, safe and trustworthy. In addition, customers know that by seeing this seal, they can view current reviews and feedback prior to a purchase – a critical component of doing business online.

RatePoint's patent-pending platform allows businesses to manage their online reputation by easily capturing, managing and publishing consumer reviews and feedback directly from their Web sites in language provided by the consumer. RatePoint verifies actual consumer reviews for authenticity, and provides businesses with the opportunity to respond to unsatisfied customers or negative feedback before it’s posted online.

Additionally, the robust suite of tools included in the language expansion offer email marketing and surveys, plus a web-based management interface, make it easy for businesses around the globe to connect with customers, increase sales and improve consumer confidence.

RatePoint’s reseller community includes more than 150 web-hosting companies.  For more information about RatePoint's Partner Programs, visit: http://www.ratepoint.com/partners.

About RatePoint, Inc.
RatePoint, Inc., the leading provider of customer feedback and online reputation management services, helps businesses protect and build their online reputation, allowing businesses to harness the power of credible customer feedback and leverage it into a sales, marketing and customer service asset.

RatePoint’s easy-to-use, web-based communication services include feedback tools, email marketing, survey and dispute resolution capabilities to provide small- and medium-sized businesses with the ability to collect, manage and promote customer feedback directly from their website. For more information, contact us at: 888-777-1636 or visit: www.ratepoint.com